Privacy Policy

INTRODUCTION

Mango Estates is the trading name of Mango Auctions Ltd. This privacy policy sets out information on how we Mango Auctions Ltd trading as Mango Estates collect and process your personal data, including but not limited to cookies. It is important you read this ‘Privacy Policy’ to become fully aware of how and why we are using your data. The privacy policy only applies to Mango Auctions Ltd trading as Mango Estates and is not to be confused with any other trading name of Mango Auctions Ltd.

This privacy policy supplements other notices and is not intended to override them. You may be able to link to other organisation’s websites and services from our website. The privacy policy only applies to Mango Auctions Ltd trading as Mango Estates and is not to be confused with any other organisation which is not Mango Auctions Ltd. You will need to review the privacy policy of the other organisations and learn about their privacy policy. Mango Auctions Ltd is in no way shape or form responsible for the privacy policies of those other organisations.

UPDATES OF OUR PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We may update our Privacy Policy. If you are a user of our services, we would ask you from time to time to check the Privacy Policy and remain up to date. You will be deemed to have accepted any changes to this Policy on first use of our website following the changes made.

It is important the data we hold on you remains accurate and is current. If at any time your personal data changes during our relationship with you it is imperative you tell us. We would request you tell us in writing preferably by email at the address given below.

APPLICABILITY

This Privacy Policy applies only to those who use our services. To understand who may use our services read our ‘Terms of User Agreement’, which appears on our website.

WHO WE ARE

We are Mango Auctions Limited trading as Mango Estates, a company incorporated by ordinary shares in England and Wales under company number 15381315. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB667940. Such registration covers the uses of personal information set out below. We use the trading name of ‘Mango Estates’. At times we may use the terms ‘Mango’, ‘we’, ‘us’ and ‘our’ in this privacy policy.

Our contact details are set out below:

Mango Auctions Ltd t/a Mango Estates, Unit 1 Robin Mills, Leeds Road, Idle, Bradford, BD10 9TE

Email Address: info@mangoestates.com

Please head up any email concerning privacy policy issues as ‘Data Privacy’.

THE DATA WE COLLECT ABOUT YOU

We collect personal data also termed personal information about you. Personal data (personal information) means any information about you where you can be identified as opposed to data where your identity cannot be established such as anonymised data. The personal data we collect falls into the following categories:

Identity Data – This includes name (first, last, maiden name or legal change of name), your title, gender, date of birth, proof of address, photo ID or facial biometric data.

Contact Data – This includes email addresses, telephone numbers, billing address, contact address and delivery address.

Financial Data – This includes bank account and payment card details.

Transaction Data – This includes details concerning payments to and from you. It may also include details of any products and services you have purchased from us.

The above data may be collected, used, transferred and stored.

For data concerning use of our website and mobile applications please see our cookies policy section below.

We may choose to use services of an automated process to check and verify your identity as part of the compulsory anti-money laundering process. This would involve you uploading a digital photographic image of your face with it being processed via an automated verification tool using biometric facial data along with scanned proof of address and proof of identity (where required). You may opt out of this process and want manual checks undertaken. As such you will be invited to consent and undergo the automated check process. Our contact details are given above in the section ‘Who We are’ if you have concerns.

What we do not collect – We collect information necessary to provide our services. As such we do not collect information concerning ethnicity, race, political, work or trade affiliations, religious beliefs, health, sexual orientation, criminal convictions and offences.

WHAT HAPPENS IF YOU FAIL TO PROVIDE PERSONAL DATA

If you fail to provide personal data we need to collect as laid down by law or under the terms of a contract we have with you, which we have asked you to provide, we will not be able to provide the services and under any contract we have with you and will cancel the supply of services you have with us. We will notify you of this and give you time to rectify the problem. If no rectification occurs within a reasonable time frame our relationship with you will end. You are at a later date able to come back to us and seek our services on the strict proviso that you must provide the personal data as requested.

HOW DO WE COLLECT YOUR PERSONAL DATA

This may happen at various points in our interaction with you and we use different methods to collect data from you. Below is a list. Please read it in conjunction with our cookies policy section below. We collect your personal data when using our website.

By filling in our forms;
By contacting or corresponding or having contact with us by various means (email, phone, text or post);
By contacting us through our website or leaving comments on our website;
When requesting information or general marketing;
When you register as a seller or buyer including registering to bid;
When attending an on-line auction;
When we undertake our AML (Anti-Money Laundering) duties or carry out any identity check; and
Through social media;

As for our website:

When using our web-site we do collect Technical Data. Please read our Cookies Policy section below to understand more.

By third parties:

There may be times we collect personal data about you through third parties. These may be third parties around Technical Data such as analytics providers reviewing and analysing our customer data and your interaction with our website. They may be advertisers to target advertising to those who use our website or have in the past or are using our services. We may also use third party providers to undertake our AML (Anti-Money Laundering) checks and search information. We may also use payment or delivery services for financial transactions.

Publicly available information:

As part of our AML (Anti-Money Laundering) checks we may access information in the public domain such as information available on the Electoral Register, Land Registry, Companies House and any other publicly available information.

We only collect personal data that is necessary to provide our services and comply with the law.

HOW DO WE USE YOUR PERSONAL DATA

We only use your personal data when you agree or else when the law allows us to. The law recognises that a business can use personal data to perform its contracts with its customers or meet its legal obligations. We can also lawfully use your personal data if it is necessary for our legitimate business interests, provided the use does not interfere unduly with the rights of individuals. Where we do rely on our legitimate interests to use your personal data, we have weighed up any impact the use may have on you and limited our use only to what is necessary.

Most commonly, we use your personal data in the following circumstances:

On performance of a contract with you, which you have entered into with us or intend to enter into with us;
Where there is need to comply with legal and regulatory obligations; and
Where it is necessary for our legitimate interests (or those of a third party) balanced with your rights and interests not overriding those interests.

Some processing will only be done where we have sought your consent. We will tell you what information we would like to use and the reason why. You have the right to withdraw your consent and we will stop using your personal data and delete it unless we can demonstrate that another legal basis applies.

Please note we do not rely on your consent as a legal basis for processing your personal data in most instances save for direct marketing of our services and when utilising facial biometric data through automated identity verification process. In those circumstances you have the right to withdraw consent regarding marketing and we seek your consent in relation to the automated identity verification process.

Be aware we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. If you require details of the specific legal ground relied on to process your personal data do contact us. Our contact details are given above in the section ‘Who We Are’ if you have concerns.

How is your personal data specifically used?

To communicate with you by various mediums and keep records of those communications;
To establish your identity in accordance with the law;
To make sure our website and services are functioning properly and provide the best services for you;
To keep accurate records;
For legal and regulatory reasons;
To undertake financial transactions;
To fulfil our contract for services with you;
To carry out advertisements or alerts;
To process a lettings application;
For advertising and analytical purposes;
To notify you of changes to our services;
Invite customer reviews;
Manage comments and posts on social media;
Provide details of auctions and properties; and
Market your property and the property information provided.

Added to our mailing list – If you use our services your personal details may be added to our mailing list. We will send information via email regarding our services and properties to you through our mailing list. This is to provide a better service to you. You are able to unsubscribe to the emails at any time if you so wish. You may also change your mind and wish to resubscribe to the mailing list.

OUR COOKIES POLICY

Our website and mobile applications use certain cookies that are essential for its operation and do not require your consent under the law (GDPR). These cookies ensure the website functions correctly and provide you with the services you have requested. By continuing to use our website, you acknowledge and accept the use of these necessary cookies. If you do not agree with the use of these cookies, you may choose to discontinue using our website. Please see section below on browser disabling.

COOKIES WHAT ARE THEY AND WHY DO WE USE THEM?

Cookies are a small file of letters and numbers that we store on the device (computer, mobile, tablet or any other mobile device) that you use to access Mango Estates’ sites. Therefore, when you use our website, we collect certain information by automated means. Cookies allow us to distinguish you from other users visiting our website, so that we can improve your experience and the way our websites work. Cookies do not personally identify you; it includes general information about your computer settings, your connection to the internet, which includes IP address, your browsing patterns, operating system and platform, timings of browsing on our website and your location. Cookies are activated when you visit our website.

WHAT TYPES OF COOKIES DO WE USE?

We have been careful to choose cookies and to take steps to protect your privacy and personal data. You may be able to turn off some cookies via your browser but be aware by doing so these settings apply to all websites not just ours.

Our website uses a number of different categories of cookies set out below.

Types of cookies:

NAME	DESCRIPTION
Strictly necessary	These cookies are necessary for the functionality of our website. They are essential to enable any user (yourself) to move around the website and use its features. They remain always active and cannot be turned off as they are integral to the operation of our site. We do not require your consent to use strictly necessary cookies. We do make you aware they exist and are in use.
Analytics / Performance	These cookies collect information about how users (you) navigate our website along with what features the user (you) uses. They allow an understanding of how users interact with our website so that we may improve our site and how you experience it. They allow us to see a total (not individual) figures on which types of content users enjoy most. You are able to turn them off by changing your browser settings. Our website will not remember your interactions if you do so.
Functionality	These cookies allow a website to remember choices made by a user (you). It enables us to provide additional functions to the user (you) such as remembering your saved preferences and providing personalisation in use of our website. Some functionality cookies are necessary cookies but not all. Those that are not necessary may be turned off by you.
Targeting	These cookies collect user information on when, how often and which parts of our website you access. The information collected allows us to tailor to interests associated with the website activity of the user (you). It allows advertising to be relevant to you and your interests. Some information gathered by these cookies may be shared with third parties. See third party cookies below. You can use your browser function to control these cookies.
Third Party	These cookies track user activity and may display adverts based on activity of the user. They are not placed by us but third parties. They provide advertising tailored to the users (your) use of our website. They also include third parties providing analytic services to us. We may use cookies to reach our users who visit social media platforms. We market our own services via these sites. You may activate your opt out links on social media.
Session	Session cookies are transient. They last for a session. A session is when you launch a website or web app and ends when you leave the website or close the browser. The information is deleted after the session ends. A session cookie can be any of the cookies in this table if designed to be temporary.
Persistent	Persistent Cookies remain on the user’s (your) device even after the user (you) closes the browser. They have an expiration date. They are activated every time you visit our website before their expiration date. They can be used to store information that can be accessed across multiple browsing. A persistent cookie can by any of the cookies in this table designed to not be temporary and may have different expiration dates.

EXTERNAL LINKS

Our website may link to different websites from the pages of our website. Mango Estates is not responsible for the content or privacy policies of the sites linked or promoted through our website. The mentioned linking process is legally considered as “referencing”. Make sure you read the linked website’s privacy policy.

HOW DO WE STORE COOKIES AND FOR HOW LONG?

Cookies can be divided into two categories based on the time of expiration. Session cookies expire at the end of the session. They are stored in memory. Persistent cookies do not expire at the end of the session and remain on the hard disk. For more details on session and persistent cookies see table above. Persistent cookies may last for hours or persist much longer. Cookie duration is limited to only what is essential for its specified purpose.

CONTROL AND CONSENT

Where we need your consent to use cookies by using our website you grant us consent. If you do not consent do not access our website. You can manage or delete some cookies using your browser. Some necessary cookies cannot be deleted and we do not need your consent to use them. If you chose to manage or delete cookies, please note this may affect and thereby limit the functionality we can offer you the user.

HOW TO MANAGE COOKIES

You have the option to disable cookies through your browser settings. However, please be aware that disabling cookies may affect the functionality of our website and the services we provide. Certain features may not work as intended, and your user experience may be impacted. We will not be responsible for any consequences arising from intentionally or unintentionally disabling or adapting your browser settings. We do not provide instructions on how to disable cookies, as this process varies depending on the browser you use. For guidance, please refer to the help section of your browser or visit the support pages of your browser provider, such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

DISCLOSURE OF YOUR PERSONAL DATA

We may share your data with third parties. In so doing it will be as necessary or prescribed by law. We require third parties to respect the security of your personal data and it treat it strictly in accordance with the law. We do not allow third parties to use your personal data for their own purposes and only permit third parties to process your personal data for specified purposes and strictly in accordance with our instructions. The third parties may include:

Financial institutions for financial transactions;
Accountants;
Complaints handlers;
Regulators;
Marketing services;
Mango Estates franchises;
Solicitors or conveyancers;
Third party AML (Anti-Money Laundering) checks;
Analytics providers and general marketing providers;
Advertisers;
Website maintenance and upgrade providers and IT specialists, Meta Business tools (For purposes of providing information and a way of communicating);
Mortgage lenders and bridging loan providers;
Property administration services (To manage administration, marketing, sales, customer services and support)

Your information will not be passed to any third party not listed above without first obtaining your consent.

Please note that our website may contain links to third party websites or vice versa. We have no control over how your personal data is collected, used or stored by the third parties concerned. You take full responsibility for using those websites and we take no liability for you using those websites. Do check each websites privacy and cookies policies and any other policies available.

DATA SECURITY

We take securing your personal data seriously. We have appropriate security measures in place around loss, misuse, unauthorised access or disclosure or altering your personal data. We limit your personal data to those necessary for the purpose for which the personal data was collected, processed and generally used including employees, agents, contractors and third-party service providers. They must process your personal data on our instructions and they are subject to a duty of confidentiality.

HOW LONG WE KEEP YOUR PERSONAL DATA FOR

This is called Data Retention. We will keep your personal data only as long as is necessary to fulfil the purposes we collected it for. This will include any accounting, legal or reporting requirements under the law. The retention period will differ between different types of personal data, it’s nature and sensitivity, the potential of harm through unauthorised use or disclosure, legal requirements, the purpose we processed your personal data for and if we can achieve the purposes through other means. The longest we hold personal data is 6 years unless there is a legal reason to hold it for longer.

YOUR LEGAL RIGHTS

Under certain circumstances and as a customer of ours you have rights under the data protection laws in relation to your personal data. A list of those rights appears below.

A right to be informed about how we collect and use your personal data;
A right of access to the personal data we hold about you. This is commonly known as a “data subject access request”;
A right to rectification if the personal data we hold about you is inaccurate or incomplete, though we may need to verify the accuracy of the new data you provide to us;
A right to request us to delete any personal data held about you unless we are obliged to retain the personal data for other legal reasons. This is also termed a right of erasure;
A right to restrict or prevent the processing of your personal data but we need to verify whether we have overriding legitimate grounds to use it;
A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
A right to object to the use of your data for particular purposes; and
A right to withdraw consent. This may affect our ability to provide certain services to you.

If you wish to exercise any of the rights set out above, please contact us. We require your request in writing. Our contact details are given in the section above called ‘Who We Are’.

ISSUES, CLARIFICATIONS AND COMPLAINTS

If you wish to contact us with any issues, concerns, need for clarification or complaint concerning the use of your personal data our contact details are given in the section above called ‘Who We Are’. Our aim is to assist and resolve matters with you. You do have a right to lodge a complaint with the Information Commissioner’s Office (ICO). We would ask you to, in the first instance, direct your complaint to us for resolution. More information concerning the Ico may be found at www.ico.org.uk

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